At Brocap, your satisfaction is our top priority. If you’re not completely happy with your snapback purchase, our Returns & Refunds Policy is designed to facilitate a hassle free process. Please review the details below for information on returns and refunds:

How to Initiate a Return
Eligibility:

• Snapbacks must be unworn, in their original condition, with all tags and packaging intact.
• Returns are accepted within 30 days of the delivery date.

Process:

• Contact Us: Email our customer service at returns@brocap.store with your order number and reason for the return.
• Return Instructions: We will send you detailed instructions, including the return shipping address and a return authorization number.

Refund Process
Return Shipping: Customers are typically responsible for return shipping costs unless the product is defective or there was an error with your order.

Return Confirmation:

• Once we receive and inspect your return (usually within 24 hours), you will receive a confirmation email.
• Refunds will be processed within 7 business days after receiving and verifying the return.

Coverage Scenarios

• Customer Dissatisfaction: If you are not satisfied, return shipping costs are the customer’s responsibility. Refunds will be issued for the item cost minus the original shipping charge.
• Defective Product: If you receive a defective snapback, please email us photos of the defect at support@brocap.store. We will provide a return label, inspect the item, and issue a full refund upon verification.
• Damaged Package: If your package arrives damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offering a replacement or refund as needed.
• Incorrect Product: If you receive an incorrect item, please email us at support@brocap.store with details of the issue. We will provide a return label, and upon receiving the incorrect item, we will either send the correct product or issue a refund.
• Non Arrival of Product: If your order has not arrived by the expected delivery date, please contact us. We will investigate and issue a refund if necessary.

Cancellation Policy
To cancel your order after confirmation, please contact us immediately at support@brocap.store. Cancellations made before shipment will incur no charges.

Refund Timeframe
Refunds are processed within 7 business days of receiving and inspecting the returned item. The refund should appear in your account within 7 business days after processing.

For any questions or concerns regarding our Returns & Refunds Policy, please reach out to us at support@brocap.store.

Thank you for choosing Brocap. We are dedicated to providing you with exceptional service and ensuring your complete satisfaction with our snapbacks!